Contact
Talk to a person
Whatever it is, someone here can help. Support runs around the clock, no queues, no phone trees, no chatbot pretending to be Sarah.
Call us
+1 (213) 597-4097
24 hours a day, 7 days a week
Email us
support@nexacapital.org
We reply within a couple of hours
Open a ticket
From inside your dashboard
Tracked, with full history
Visit us
100 E. Broad Street, Columbus, OH 43215
By appointment
Send us a message
For anything that isn't urgent. Existing customers get a faster reply through a support ticket.
Lost card or suspected fraud?
Don't use this form. It isn't fast enough. Freeze the card yourself from your dashboard in one tap, then call us.
Response times
- Phone
- Answered in under 2 minutes
- Fraud line
- Immediate, 24/7
- Support ticket
- Within 2 hours
- Within 4 hours
- This form
- Within 1 business day
A note on security
NexaCapital will never ask for your password, transfer PIN, card CVV or a verification code, not by email, not by SMS, not on the phone. If someone does, they are not us. Hang up and call the number above.